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  • Policies and Customer Service

Policies and Customer Service It is always our goal to ensure your complete satisfaction!

PAYMENTS
We accept payment through Paypal, American Express, Mastercard, Visa, Discover, or COD cash.

Minimum purchase amount is $150.

SALES TAX
Hawaiian wholesale tax of .05% will be charged for purchases shipped within the State of Hawaii. All other destinations are free of tax.

SHIPPING
If payment is by COD cash, we can ship via UPS or FedEx.

If payment is prepaid by charge card or paypal, we can ship via UPS or FedEx or USPS.

Express mail is available upon request. We will work with you to find the cheapest way to ship to you.

OVERSEAS/INTERNATIONAL ORDERS
If paying from overseas we recommend either paying by Paypal or by wire transfer, bank to bank. Overseas orders will be sent by USPS or by UPS or FedEx. The customer will be responsible for any customs duties.

Our commitment is to help you be successful with our products.

RETURNS
While we make every effort toward that goal we realize returns may be necessary on occasion.

We are happy to assist you under the following policy:

All returns must have a Return Authorization Number and must be within 14 days of invoice date. This number may be obtained by contacting our customer service department. Please include a copy of the original invoice with your return. All returns are subject to a 15% restocking charge or $15 minimum, unless otherwise agreed upon prior to return. Returns may be subject to an additional fee determined by the condition of the item upon return. All returns must be shipped prepaid. We do not accept returns on custom items.

If there's a defect in your merchandise, ship it back to us within 7 days of the original invoice date and we'll make things right.

We will give you credit towards your next purchase for the amount of the merchandise returned, excluding shipping charges.

There are no returns or exchanges on clearance or closeout items.
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  • About Reggae World Hawaii
    Reggae World Hawaii is a wholesale, manufacturing and distribution company who has been bringing positive vibrations to people all over the world for the last 30 years. We are home based on the beautiful island of Oahu in Hawaii. Even though we are in the middle of the Pacific Ocean we love to connect with people from all places.
  • Wholesale Request Form
    How to become a reseller.
  • Reggae and Rasta Categories
    View all of our reggae and rasta categories.
  • Request Prices
    Request our price list.
  • Policies and Customer Service
    Shipping policy, refund/return policy, payment policy, online security and more.
  • Special Offers
    Special offers for wholesalers.
    • Recommend us to someone who makes an order and we will give you 15% off your next order.
    • Make an order over $1000 and we will give you a $100 credit towards your next order.
    • Make an order over $500 and we will give you a $25 credit towards your next order.

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